Customer support and maintenance, including updates, are supplied free of charge for the first year.
After the one-year free-of-charge customer support and update period, offered immediately upon purchase of the software, maintenance
contracts are available on an annual basis at a cost that amounts to 12% of the software current list price.
This service includes prompt customer support by phone, fax or electronic-mail and access to updates reflecting on-going
|Tel:||(450) 461-3655, International & Canada
|Tel:||(800) 361-3627, USA & Canada
|Fax:||(450) 461-0966, International & Canada
|Fax:||(781) 229-2336, USA
All of our clients, with valid maintenance contracts or are under the one-year free-of-charge customer support and upgrade period, will be advised through the CYME online forum
and by e-mail on the availability of new versions
on our web site.
To maintain our technological advantage and offer our clientele the best products that meet the latest industry standards,
earmarks a large portion of its sales revenue for research and development.
This has always been a key factor in a)
successfully providing our demanding clientele with new and powerful analytical and/or
interface options and b)
consolidating and maintaining CYME
as a cutting-edge high-technology product supplier.